Companies are increasingly seeing the benefits of creating an effective e-Commerce channel to streamline their sales order processes, making it easier for both B2B and B2C clients to manage their purchases. However, operating a successful website is not solely about the selling aspect; some companies seek more effective ways to reach out and connect with their customers. Companies will have other elements within their businesses to manage and promote like stock alerts, quotation forms, exhibitions or events which require registration or business account management processes to help expand their customer base. This is where Submission Form Manager comes in. When ERP integration with this e-Commerce tool is leveraged, it can make some of those complex business processes a breeze. Read More
6 Must-Haves for Every E-Commerce Business
When you want to be everything to everyone, you end up confusing your customers. This stems from a lack of focus, direction, and overall brand identity. This is why choosing a solution with features that are tailored to your needs is important. It should enhance what you already do and help you do it even better. Everyone has different priorities for various business situations. An e-Commerce solution should be an extension of your business; you shouldn’t subject yourself to something cookie cutter when your business is unique. Your e-Commerce solution should have features that help you emphasize your values and what makes your business special, be it your unique brand and design, efficiency in delivery and service, or your awesome product lines and expertise. This blog post will help you make sense of the many features and benefits offered in e-Commerce solutions today. Whatever your business priorities are in e-Commerce, here’s what you need to look for in an ERP (Dynamics NAV Business Central) integrated e-commerce solution. Read More
Is e-fulfillment’s need for speed creating a drag on your business?
Racing to deliver the goods could put you on the fast track to sales tax nexus
Repost from Avalara.com
The Internet has vastly changed the way products move from buyer to seller. One-click ordering. Get it now. Two-day free delivery. The speed and ease of e-Commerce and mobile commerce cover a lot of ground in terms of getting products into customers’ hands quickly. But it’s also rattling the supply chain; putting pressure on merchants, manufacturers, and distributors to deliver the goods, so to speak. DHL, one of the nation’s largest third-party logistics firm, reports that e-fulfillment now represents a third of the company’s business. Read More
Online Dealer Quotes in B2B e-Commerce – A Must Have
You’ll be surprised how many times your B2B order got delayed (or worst, you might have lost the sale) as your dealer (who’s buying from you) was asked to send in a quote before any approvals, and he delayed or forgot. These approvals for your dealer(s) would, in turn, mean business for you. Quotes and proposals are a big part of any B2B business, this feature can certainly help to increase productivity. Then why not give this value-added feature to your dealers who can pull that smartphone or tablet out, right when they are sitting with their customer, create a PDF quote and speed up the approval process? Integrated B2B portals allow for speed and ease when performing these vital business functions. The responsiveness of sales representatives and dealers can really make a difference in your business – they should act with autonomy and control, all while being integrated into the entire e-Commerce website and back-end ERP (Dynamics Business Central NAV) technology. Online sales quote creation (integrated with your ERP and B2B e-Commerce website) can allow your dealers to move quickly and capitalize on sales opportunities and provide better customer service. Read More
Upgrading Your e-Commerce Solution Now and Your NAV later
Timing, budget, lack of resources, changes to the company or industry – there are a variety of valid reasons why you may be waiting to upgrade to a newer version of Microsoft Dynamics NAV Business Central. There are many compelling reasons and benefits to gain when upgrading NAV and your e-Commerce website, but we can’t assume that every company is in the position to do so. While many consider it good practice to upgrade all in one go, there is an alternative solution that can still help you move forward with your business.
There are constant and consistent technological advancements in ERP and e-Commerce, changing the way we sell and manage our businesses, staff, and resources. It can be a struggle to keep up, but these investments help propel our business forward so we don’t stagnate. It gives a competitive edge. Even the upgrade process is improving, becoming more and more automated, especially with the know-how of NAV experts and a knowledgeable partner community. Read More
Product Configurator for Uniforms
Nav-to-Net™ Configurator creates customized customer experiences
Sometimes giving customers free rein in your e-Commerce store can diminish the positive experience and results you hope to provide. Depending on your business and industry, too much freedom and choice can lead to confusion and being overwhelmed, making the shopping process longer and more complicated than needed. A guided selling wizard will aid your customers as they navigate through situations that require clear rules and regulations. One such example is uniforms. In this blog post, we’ll discuss how a Microsoft Dynamics NAV integrated product configurator portal can be the ideal solution. Whether it be uniforms for students or staff, school or work, a rules-based configurator is well suited to a webstore where consistency with defined rules and regulations are important. Read More
Increasing Mobile Conversion for B2B e-Commerce
Customer conversion is an ongoing challenge for e-Commerce merchant, but what happens when you enter mobile commerce to the mix? It makes the issue more complex. While customers are increasingly turning to mobile for their shopping needs and more companies are making their websites mobile-friendly, it does not always result in a sale from that particular device. As a solution, it’s easy to say you need to go responsive for your webshop. Responsive Design allows you to maintain consistency throughout multiple platforms so you can be where your customers are and remain competitive. But it’s important to understand customer behaviour and trends regarding e-Commerce and mobile and how it can affect overall impression and experience of your website. Read More
Delighting the Customer vs Decreasing Problems in B2B eCommerce
As individuals or businesses, we all look to improve. In e-Commerce, this could mean making business processes more efficient or improving customer experience in various ways, from simplifying product search to providing even more relevant information. However, sometimes efforts to improve could be taken for granted by the customer; the more above and beyond customer expectations we go, the more it becomes the new standard. While improving by adding more features and options to the online shopping experience to meet high expectations is something we should always do, decreasing problems may have a bigger and longer lasting impact. Read More
Intelligent Advanced Search Mechanisms in B2B E-Commerce Add Value and Enhance Customer Experience
Intelligent Search Mechanisms Add Value and Enhance Customer Experience for MS Dynamics NAV Integrated E-Commerce
You have a lot of products available on your webshop. To those familiar with your site and business, or those more patient browser-type shoppers, looking for what they want is easy.
But that’s not everyone.
While your product may not be for everyone, you don’t want to deter potential buyers. At the very least, your homepage should be easy to navigate and people should know within the first couple seconds what it is your company offers. Another step that you can take to enhance your webshop and ultimately convert more shoppers is having a good site search function.
At Digital Vantage Point, one of our key search mechanisms is Parametric Search.
Amazon Might be Goliath, But Your Online Business Can Be David
Malcolm Gladwell’s newest book, David and Goliath: Underdogs, Misfits, and the Art of Battling Giants is a fascinating look at how the underdog can win in business. Gladwell challenges us to think of different ways to battle the Giant.
The story of David and Goliath is an example of fighting your opponent in a different way than they are expecting. For example, Goliath is a 6 foot nine warrior covered in heavy armor that he expects will protect him in close combat. David, on the other hand, is not playing by Goliath’s rules. He dresses lightly for agility, is small of stature, and notices that there is one vulnerable spot on Goliath’s forehead not covered by armor.
David’s prior experience as a Shepherd helped him hone skills in slinging stones to protect his sheep from fierce predators like lions and bears. Gladwell states, “David and Goliath is a book about what happens when ordinary people confront giants.”
Courageous David slings his stones straight at Goliath’s one vulnerability, his forehead, and slays the Giant because Goliath didn’t expect it.
The book is packed with stories of people who faced huge challenges and were forced to respond. Their stories are similar to the fierce challenges that online retailers face when competing with Amazon.