Customer Service | Digital Vantage Point Blog

Investing in your B2B E-Commerce Business

by DVP on May 7, 2019 0 Comments

There’s no doubt that popularity is soaring for B2B e-Commerce. There is a perceived simplicity to the concept of taking a business online, though there is actually a lot of finesse involved, such as advanced technologies and real-time integration. It makes sense to jump into the e-Commerce world, but surviving and actually thriving? That’s a different matter.

We should invest, continually, in our online stores. Just because a business is online does not mean it is self-sustaining. From the animated movie “Up”, the old man’s wife describes South America by saying, “It’s like America, but South.”

Well, this is like a regular store, but online. Read More

Ways to Improve Customer Webshop Experience When Timing isn’t Right

by DVP on May 6, 2019 0 Comments

Getting e-Commerce sales can be tricky because you have your own timeline while your customers have theirs. They operate on their motivations with varying states of urgency. Suffice to say, the timing isn’t always right. For the customer, the reasons could range from not the ideal price and insufficient content and research. On the business side, it generally means you are in between items (not currently in stock for seasonal reasons or just out of stock of a popular item). The e-Commerce industry moves quickly and having some strategies in place to mitigate the “bad timing” situation can go a long way to smooth out what might be negative situations for customers. Read More

5 Cost-Related Reasons That Can Result in Cart Abandonment

by DVP on February 19, 2019 0 Comments

And what to do about!

This is not an uncommon occurrence in e-Commerce and can be incredibly frustrating for merchants. According to this chart from Statista, there are many reasons behind cart abandonment. Unsurprisingly, a lot of the reasons have to do with cost. Customers abandon their shopping carts because of unexpectedly high costs and extra fees of which they were unaware. The surprise of getting something other than they expected is throwing customers off. We must find new ways to prevent these surprises that can result in the loss of a sale. In this blog post, we’ll go through some strategies, a little psychological trickery, and ways to utilize your features to their full potential in order to mitigate this. Read More

Help Me Help You – “Self-Service” Features in e-Commerce

by DVP on March 23, 2017 0 Comments

If you want it done right, do it yourself. Some of us feel duty bound to that philosophy as it gives us a sense of control; we know exactly what is needed, our own personal preferences and motivations, and how to get to where we want. Before the days of e-Commerce websites, having the customer do things themselves was generally considered to be bad. Why? With their lack of resources, knowledge, and tools, there are things customers can’t readily manage; there are so many roadblocks in the overall process. It’s also probably implies you’re not doing a good job in anticipating the needs of customers to help them. It is always in the company’s best interest to help customers.

Now with technology and e-Commerce changing how things are bought, sold, and managed, there is so much that can be done. There is now a large amount of information at the customer’s fingertips. In order to do “self-service” successfully, there needs to be an element of control. From the small details that a customer wants to manage in the front end to the boundaries that the company set ups by managing the roles and permissions and guidelines in the back end. Read More

Versatility of Samples in e-Commerce

by DVP on February 22, 2017 0 Comments

“Try before you buy” is an extremely common tactic that’s been around for ages. Customers can see if they like it, whether it’s to their taste and their standards first before committing to the purchase and investment. It can help build trust and convey confidence in your product and services. It’s low commitment before diving in with a large purchase that works with both B2B and B2C shops, though it’s usually seen in brick and mortar stores. As more businesses see the benefits of being online, it can be challenge taking all elements into a digital space, but with the right solution and some open mindedness, it can be done! Read More

Digital Vantage Point Named to 2015 Microsoft Dynamics President’s Club

by DVP on July 28, 2015 0 Comments

Microsoft recognizes Digital Vantage Point for commitment to customers.

Digital Vantage Point, provider of integrated e-Commerce solutions for NAV has been named to the 2015 Microsoft Dynamics President’s Club. This achievement is a direct result of Digital Vantage Point’s outstanding dedication to customer satisfaction through the delivery of innovative business solutions.

The Microsoft Dynamics President’s Club honours high-performing Microsoft Dynamics partners with commitments to customers that are reflected in their business success and growth. This prestigious group represents the top 5 percent of Microsoft Dynamics partners worldwide. Membership is granted based on their continual, committed efforts aimed at offering solutions that meet the needs of their customers. Read More

Responsive Design for B2B e-Commerce

by DVP on May 19, 2015 1 Comment

It’s easy to imagine a B2C e-Commerce website built with Responsive Design. After all, online shopping extends to all platforms and can happen at any time. Responsive Design makes it quick and easy for customers to browse and make purchases anytime and anywhere.

But what about B2B?

There is still value to becoming responsive if you run a B2B webshop. With advances in technology, your customers are more connected than ever. They have an immense amount of information at their fingertips and the ability to conduct business anywhere. Mobile sites/apps and integrated technology has changed the way business is conducted. Read More

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