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Delighting the Customer vs Decreasing Problems in B2B eCommerce

Shopping OnlineAs individuals or businesses, we all look to improve. In e-Commerce, this could mean making business processes more efficient or improving customer experience in various ways, from simplifying product search to providing even more relevant information. However, sometimes efforts to improve could be taken for granted by the customer; the more above and beyond customer expectations we go, the more it becomes the new standard. While improving by adding more features and options to the online shopping experience to meet high expectations is something we should always do, decreasing problems may have a bigger and longer lasting impact.

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A Place for Everything and Everything in its Place – Part 2

Microsoft Dynamics™ NAV-Related Concerns and How it Affects E-Commerce

If you haven’t part 1 yet, you can read it here.

You also read about how we rise to the content management challenge in NAV here.

Categorizing in Microsoft Dynamics™ NAV

An e-Commerce solution has many components and we can argue that there are a number of features and parts that are the core of the solution. It’s really a mixture of doing all those things well and having it exist together, working efficiently and effectively within the NAV environment. It’s about taking Microsoft Dynamics™ NAV capabilities and improving them from an e-Commerce perspective.

Your website’s goal is to sell your products and we could make the argument that categorizing them is a good foundation for your whole webshop. Currently, Microsoft Dynamics™ NAV has a limited way of categorizing items. We need a robust category management tool that maps items to the category right within the NAV environment.

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